Shopping Guide
Welcome to shopping at Maniaj.com. In order to enable you to enjoy a safe and pleasant shopping experience, please read the following Shopping Guide carefully before purchase.
Bank FPS identification number: 105510671 (SSK Hong Kong Co. Ltd.)
QR codes of various payment tools (AlipayHK, WeChat Pay or PayMe) in our store:
Shipping Country
At this moment, delivery service is only available in the Hong Kong region.
To become a MJ Friend Member
We sincerely invite you to join us and register as a MJ Friend Member. The registration process is simple and free-of-charge. Once you have become a MJ Friend member, you will be able to earn Membership Points after every purchase or from other promotion events for redeeming even more shopping benefits. Before joining us, please read the Terms of Use carefully.
Notice for Registration
Maniaj.com website adopts the SSL encryption system to ensure that your information is secure and safe.
In order to enable us to verify your identity and process your order, please make sure that the Membership Information must be correctly filled in. You must fill in any areas marked with “*”. For the other parts, you may select the part(s) you want to fill in based on your own preference. We believe that the more you can complete, the more we can understand your needs so as to allow us to provide a better and more appropriate quality-service to you. If you are aged below 18, you must let your parent or guardian to acknowledge the Privacy Policy and Terms of Use of Maniaj.com before you register as a Member to use this Site and services. Maniaj.com reserves the right to accept and allow only persons of age over 18 to shop in our Site.
You are advised to refrain from using any easy-to-guess passwords or sensitive figures such as your birthday or ID card number when you fill in the password. Meanwhile, you should not disclose your password to any third party. Please safeguard your Member ID and password properly. Although the password can be changed, the Member ID will not be capable of any further change once it has been registered. We will use the registered email address for member login and contact purpose.
Products selection
There are many ways in this Site for you to search the products that you want. For example, you may search by way of classifications such as according to category, brand or place of origin. You are free to click on the inner page of the products in which you are interested for further product information. Before purchasing any products, you are advised to register as a MJ Friend Member first, or login to the Member page first, in order to avoid any loss of data in case of delay or error during the purchase process.
When you want to place an order, please select the quantity, size or other order information. Afterwards, please click on “Add to Cart” for placing the order or you may click on the “Save” button to keep your viewing history for the relevant purchase at some time later. You may also share the product information with your friends through FACEBOOK or E-mail. You may also return to the product information page to continue with your shopping, amend/cancel products selected by you. The price of any products is subject to update, please re-confirm the price of your desired products before you place your order.
Order submission
When you have selected your purchase items, you can directly click on “Submit Order” and you will be directed to the page of delivery address. At that moment, you can also register as a MJ Friend Member to earn Points and benefits.
Delivery address
If you have already completed the Membership registration procedure, please double check whether or not the delivery address is the one as shown in your Membership record. If you do not have the plan to become a MJ Friend Member for the time being, you can also fill in your name and delivery address for our follow-up but the relevant transaction will not bring you any Membership Points and your purchase record will not be saved. In order to enjoy the pleasant shopping experience and benefits provided by Maniaj.com, we strongly recommend you to register as our MJ Friend Member.
Delivery fee
We set our delivery fee based on the location of delivery address and the total purchase value. If the total value of your order before discount is equal to or over HK$350, no delivery fee will be charged. If the amount per each order is below HK$350, a delivery fee will be charged. The delivery fee for each order is HK$55 and will be payable with the price(s) for the selected product(s). However, the amount paid for the delivery fee will not bring you any Membership Points.
Confirmation of order
When you have duly filled in the delivery information, please click on the “Confirm Order” button to bring you to the payment page instantly. At that moment, you are required to select the payment method. We accept payment made by Visa, Master and Union Pay. Please click on the payment method preferred by you, after you have filled in the payment information, please click on the “Confirm Payment” button.
Payment
The price of products listed in the Maniaj.com is in Hong Kong currency and all payments are made through Pay Dollar by way of online transaction via VISA, MasterCard or Union Pay. When you are settling the payment for your purchase, you confirm that you are the holder of the relevant credit card, or you confirm that you have been authorized by the owner to use it. If your credit card issuer refuses to authorize the payment to us, we shall not be liable for any delay or non-delivery as a result thereof.
If your credit card is issued outside Hong Kong, e.g. a credit card denominated in RMB, the currency for setting payment will become RMB. The same applies to other credit card denominated in other currencies. The final exchange rate for all orders will be calculated according to the exchange rate of the relevant transaction date of your issuing bank. Before making any payment, please confirm the final payment amount before continuing with the order.
Security policy
Our online payment is processed through “Pay Dollar”, adopting the installation of 256 bit SSL encryption and online verification password service (VISA Verification and MasterCard Secure Code), in order to make our customers feel confidence in shopping with us. All your sensitive information and email, transfer of your personal information will be fully safeguarded from illegal hacking and use.
Completion of Order
When you have completed the order transaction, the page will show information such as the transaction time, name and address of recipient, content of shopping, purchase amount and accumulated Membership Points. You can save the information to your computer or press the print button to print out your order information. We will also send you a confirmation email to the email address according to your Membership record to allow you to check your purchase content and to track the delivery status.
Return policy
In principal, we do not set up any return policy. If you have any questions regarding product quality, please keep the product in original condition with its packaging intact and notify us within 3 days from the date of your receipt of the product concerned by email to info@maniaj.com for our follow-up.
Under the following circumstances, we will arrange exchange of products, please provide us the relevant information by email to info@maniaj.com for our follow-up. If Maniaj.com arranges return and exchange of products, the costs of such return and exchange will be borne by us. If the same product is unavailable for exchange for reasons such as out-of-stock or withdrawal for sale, we will refund the amount already paid by you for the products.
Conditions for exchange
- Dispatched products failing to match with the products listed under the order
- Quality problem regarding dispatched products
Contact us
E-MAIL: info@maniaj.com
Office hours for reply: 9:00 to 17:00 from Monday to Friday (Hong Kong time) If your email is sent after office hours, the reply to your email will be arranged on the next business day.
We close business on Saturday, Sunday, Hong Kong public holidays and Japan public holidays, your email will be arranged to the next business for reply. Please accept our apologies for any inconvenience caused.